[KBA-79048] Sipelia™ Plugin role fails when receiving calls from Grandstream phones - Sipelia™ 2.7 - 2.10

series
Sipelia™ 2.7 - 2.10
revised_modified
2020-08-21
TFSnum
2508128

[KBA-79048] Sipelia™ Plugin role fails when receiving calls from Grandstream phones

This article explains why the Sipelia™ Plugin role goes offline when calls are received that have been initiated from Grandstream GXV3370 phones.

Symptoms

The Sipelia™ Plugin role goes offline (red) every time a call is initiated from a Grandstream GXV3370 phone.

Cause

Some Grandstream devices send SIP INVITE requests using the BFCP conferencing protocol. The BFCP media protocol is not supported in Sipelia™ 2.10 GA or earlier.

Workaround

Disable the BFCP protocol from the Grandstream phone's web page.

Status

This issue is fixed in Sipelia™ 2.11 GA.