[KBA-01450] Non-supported or exceeded license error due to unused inputs on multi-channel video encoders
This article discusses how to resolve licensing issues that can arise when using multi-channel video encoders with unused inputs.
When adding a multi-channel video encoder to a system, one of the following messages is displayed:
License count exceeded. Directory update failed.
Your system is no longer working due to non-supported or exceeded license options. Check for license errors in the About page. Modify your system configuration (requires a directory restart) or update your license to fix the problem.
Some inputs from your multi-channel video encoder remain unused, but the number of inputs on the encoder exceeds the number of camera licenses remaining on the system. Each input on a video encoder counts towards the number of camera licenses, even if the input is not used.
In Security Center 5.3 GA and later, you can disable unused video inputs on multi-channel video encoders to reduce the number of camera licenses required. For earlier versions, you must acquire sufficient camera licenses for all unused inputs.
Disabling an unused video input on a multi-channel encoder frees up a multicast address and prevents the input from displaying in the Area view.
To disable an unused video input:
- Open the Video task in Config Tool.
- Select the appropriate encoder and open the Peripherals tab.
- Select the video channel you want to disable.
- Click the red button.
The video input is now disabled and no longer counts against the number of remaining camera licenses. You can verify the number of remaining camera licenses in the Omnicast™ section of the About screen.