[KBA-01393] Locked doors display as unlocked in the Security Desk Monitoring task - Security Center 5.3 SR1

series
Security Center 5.3 SR1
revised_modified
2015-08-13

[KBA-01393] Locked doors display as unlocked in the Security Desk Monitoring task

This article explains why a door might incorrectly show as unlocked in the Security Desk Monitoring task, after access granted or a unit reconnection.

Symptoms

After access granted or a unit reconnection, a door might show as unlocked in the Security Desk Monitoring task when the physical the door is locked. If door events are monitored, the Door unlocked event is followed normally by the Door locked event, but the Door locked event does not show.

Cause

The Grant Time and Door Relock states update incorrectly.

Workaround

None

Status

A hotfix is now available. Contact the Genetecâ„¢ Technical Assistance Center (GTAC) to acquire it.

Access Manager servers running Security Center 5.3 SR1 must be updated to Security Center 5.3 SR1 CU1 before applying the hotfix.