[KBA-78952] Hotlist matching fails when the plate state is not read - Security Center 5.7 SR3

series
Security Center 5.7 SR3
revised_modified
2018-09-20

[KBA-78952] Hotlist matching fails when the plate state is not read

This article explains why hotlist matching fails when the plate state (issuing state, province, or country) is not read but the plate number matches, with ALPR solutions in Security Center 5.7 SR3.

Symptoms

If you are using AutoVu™ Automatic License Plate Recognition (ALPR) and you upgrade to Security Center 5.7 SR3, hotlist matching does not work if the plate state is not read, even if the plate number matches.

Cause

A coding issue.

Workaround

After upgrading to Security Center 5.7 SR3, install hotfix HF1941836-01-5.7SR3-809.61.

Status

This hotfix will be included in Security Center 5.7 SR4.