[KBA-78999] PTZ cameras connected to a serial port stop working in Security Center 5.8 GA - Security Center 5.8 GA

series
Security Center 5.8 GA
revised_modified
2019-07-19
TFSnum
2238774

[KBA-78999] PTZ cameras connected to a serial port stop working in Security Center 5.8 GA

This article explains why PTZ cameras that are connected to encoders using the serial port might stop working in Security Center 5.8 GA.

Applies to: Security Center 5.8 GA

Symptoms

PTZ cameras that are connected to an encoder using the serial port randomly stop responding to PTZ commands.

Cause

A coding issue.

Workaround

Contact the Genetecâ„¢ Technical Assistance Center (GTAC).

Status

This issue will be fixed in the next version of Security Center.