[KBA-01432] Unable to login to HID web portal after changing the admin password through telnet - HID

series
HID
revised_modified
2016-02-25

[KBA-01432] Unable to login to HID web portal after changing the admin password through telnet

This article explains why the HID unit web portal admin password may not work after changing it through telnet.

Symptoms

For HID EVO controllers running a firmware version later than 2.3.1.542, if the admin password is changed through telnet, the new password will be refused by the unit web portal.

Cause

A coding issue within the HID firmware.

Workaround

Reset the admin password by reapplying the existing unit firmware or upgrading to the latest firmware version. For more information on upgrading the HID EVO unit firmware, refer to [KBA-01134] HID firmware upgrade procedure for EVO units.

Status

To ensure a correct password change, only modify the admin password through the controller web interface.