[KBA-01440] Cardholder profiles exported incorrectly to DMP XR550 panel - Security Center 5.4 GA

series
Security Center 5.4 GA
revised_modified
2016-04-20

[KBA-01440] Cardholder profiles exported incorrectly to DMP XR550 panel

This article explains why cardholder profiles might show as 0 instead of blank within DMP XR550 panels.

Symptoms

After exporting cardholder profiles from the Intrusion Manager in Config Tool to a DMP XR550 panel, the first profile exports correctly, but additional user profiles for that cardholder show as 0 instead of blank.

Cause

The Intrusion Manager was sending blank profiles as 0, which is not the standard for blank profiles on DMP XR550 panels.

Workaround

None

Status

This issue is resolved in Security Center 5.4 SR2.