[KBA-74200] Panasonic WV-NP244 and WV-NP1004 cameras cause the Archiver to crash in Security Center 5.4 SR2 and 5.4 SR3 - Security Center 5.4 SR2 - SR3

series
Security Center 5.4 SR2 - SR3
revised_modified
2016-08-17

[KBA-74200] Panasonic WV-NP244 and WV-NP1004 cameras cause the Archiver to crash in Security Center 5.4 SR2 and 5.4 SR3

This article explains why the Archiver crashes when using Panasonic WV-NP244 or WV-NP1004 cameras in Security Center 5.4 SR2 and 5.4 SR3.

Symptoms

The symptoms are as follows:
  • In Config Tool in Security Center 5.4 SR2 and 5.4 SR3, Archivers that have Panasonic WV-NP244 or WV-NP1004 cameras enrolled are yellow, and all cameras on that Archiver are red.
  • The Windows Event Viewer Application logs display error events with messages referring to GenetecArchiverAgent32.exe and Faulting module name: PanasonicExtension.dll.
NOTE: This issue can occur on a newly added camera or on an existing system following an upgrade.

Cause

There is a conflict with model-specific code after the addition of AAC support in Security Center 5.4 SR2.

Workaround

None

Status

This issue is resolved in Security Center 5.4 SR3 CU1.