[KBA-01245] Videos that are over 2 hours in length take a long time to export - Security Center 5.1 - 5.2

series
Security Center 5.1 - 5.2
revised_modified
2013-12-12

[KBA-01245] Videos that are over 2 hours in length take a long time to export

This article explains why videos that are over 2 hours long might take a long time to export.

Summary

When exporting a video from Security Center that is shorter than 2 hours, the average export time is between 1 and 5 minutes. When exporting a video that is 2 hours or longer, export time is between 30 to 40 minutes.

More Information

By default, the data is split in 1 hour long segments. If the exported video is 1 hour long, then the data is sent in a single segment that includes many frames. If the exported video is over 2 hours long, then the video might be split into numerous data segments that contain few frames, resulting in longer export times.

To ensure fewer data segments are created so that export times on longer videos is improved, follow these steps:

  1. Close Security Desk.
  2. Find the securityDesk.exe.gconfig file on the workstation:
    • 64-bit Windows: C:\Program Files (x86)\Genetec Security Center 5.x. Alternatively, if installed on the server: C:\Program Files (x86)\Genetec Security Center 5.x\ConfigurationFiles.
    • 32-bit Windows: C:\Program Files\Genetec Security Center 5.x. Alternatively, if installed on the server: C:\Program Files\Genetec Security Center 5.x\ConfigurationFiles.
  3. Edit the file using Notepad.
  4. Within the <configuration> section, insert the following line: <mediaExporter ExportBatchLength="1440"/>.
    NOTE: 1440 is in minutes, which corresponds to 24 hours. This command ensures that any video shorter than 24 hours is exported as a single data segment.
  5. Save the file.
NOTE: Perform these steps on all workstations exporting large video files.