[KBA-00795] No audio with video recorded from a Verint encoder in Omnicast™ - Omnicast™ 4.0-4.8

series
Omnicast™ 4.0-4.8
revised_modified
2013-06-05

[KBA-00795] No audio with video recorded from a Verint encoder in Omnicast™

This article explains why video recorded from a Verint unit does not have audio in Omnicast™ when the audio came from a non-Verint unit.

Summary

When a microphone from a manufacturer other than Verint is attached to a Verint unit, the audio will be available in the Live Viewer but not in the recording.

More Information

This setup is not supported. To record audio, the audio encoder (microphone) must be part of the same extension as the video encoder (camera); therefore, the audio must come from another Verint unit with the same discovery port.