[KBA-78961] Error occurs when clicking the Package with Genetec Video Player option in 5.7 SR4 Security Desk Vault - Security Center 5.7 SR4

series
Security Center 5.7 SR4
revised_modified
2018-10-25

[KBA-78961] Error occurs when clicking the Package with Genetec Video Player option in 5.7 SR4 Security Desk Vault

This article explains why an error might occur when clicking the Package with Genetec Video Player option in 5.7 SR4 Security Desk Vault.

Symptoms

When you click the Package with Genetec Video Player option, the following error appears:

Cause

A coding issue

Workaround

Do the following:
  1. In C:\Program Files (x86)\, create a folder named Genetec Video Player 5.7.
  2. Copy the file Genetec Video Player.exe from C:\Program Files (x86)\ID_STRING158 and paste it into C:\Program Files (x86)\Genetec Video Player 5.7.

Status

This issue appears in the initial installation package of 5.7 SR4. Instead of performing the workaround steps outlined above, you can download the latest installation package, and then re-install the Security Center 5.7 SR4 and Genetec Video Player 5.7 applications.