Unable to connect to database in KiwiVision™ video analytics - KiwiVision™ 4.4.0 | Security Center 5.9.4.0

KiwiVision™ User Guide for Security Center 5.9.4.0

series
KiwiVision™ 4.4.0 | Security Center 5.9.4.0
revised_modified
2020-11-05

Unable to connect to KiwiVision™ video analytics SQL server database.

Cause

Unable to connect to KiwiVision™ video analytics SQL server database because of a database connection failure.

You might encounter one or more of the following messages:
  • Unable to connect
  • Connecting
  • Database connection failure

Solution

Best Practice: Ensure that the SQL server databases across all systems use the same database version. For example, the SQL version installed with Security Center.
  • Check SQL server database permissions.
  • Check that TCP/IP is enabled.

For more information about connecting roles to remote SQL servers, see Connecting roles to remote database servers.