[KBA-01384] Cannot enroll HID EVO controllers in Security Center
This article explains why you might not be able to enroll HID EVO controllers running firmware version 126.96.36.1991 and later in Security Center.
HID EVO controllers running firmware version 188.8.131.521 and later are not enrolling in Security Center.
HID EVO controllers with firmware version 184.108.40.2061 and later have FTP, Telnet, and SSL connection protocols disabled by default. These protocols must be enabled before the HID controllers can be added in Security Center.
To enable FTP, Telnet, and SSL on the HID unit, open the unit web page at https:/cgi-bin/setup.cgi?Type=adv, and set FTP Enabled, Telnet Enabled, and SSL Enabled to Yes.