[KBA-79054] Mercury EP or LP controllers might not synchronize offline credentials when the card format limit is reached - Synergis™ Softwire 10.11 - 11.0

series
Synergis™ Softwire 10.11 - 11.0
revised_modified
2020-10-06

[KBA-79054] Mercury EP or LP controllers might not synchronize offline credentials when the card format limit is reached

This article explains why your Mercury EP or LP controller might not synchronize offline credentials when the card format limit is reached.

Symptoms

Mercury controller offline access decision is denied.

Cause

When the count of card format used in the Directory is higher than 8, the controller shows a warning in the Synergis™ Cloud Link logs. This card format overflow causes Mercury controllers to not synchronize.

Workaround

Security Center Directory is set up with various credential formats.

Example: CSN, iClass 26, HID 10304, Custom 56, Custom 64, etc.
  1. Purge the Directory from unnecessary credentials.
  2. Contact Genetec™ Technical Support for the appropriate cleanup procedure.