[KBA-79054] Mercury EP or LP controllers might not synchronize offline credentials when the card format limit is reached
This article explains why your Mercury EP or LP controller might not synchronize offline credentials when the card format limit is reached.
Mercury controller offline access decision is denied.
When the count of card format used in the Directory is higher than 8, the controller shows a warning in the Synergis™ Cloud Link logs. This card format overflow causes Mercury controllers to not synchronize.
Security Center Directory is set up with various credential formats.
- Purge the Directory from unnecessary credentials.
- Contact Genetec™ Technical Support for the appropriate cleanup procedure.