[KBA-01255] Security Desk Terminates Unexpectedly when Enrolling a Visitor Using the "Scan Business Card" Button - Security Desk 5.2

series
Security Desk 5.2
revised_modified
2013-12-03

[KBA-01255] Security Desk Terminates Unexpectedly when Enrolling a Visitor Using the "Scan Business Card" Button

This article explains why Security Desk terminates unexpectedly when using the "Scan business card" button to check-in a user from the Visitor Management task.

Symptoms

In Security Desk, when checking-in a visitor using the Visitor Management task's Scan business card button, the fields are properly populated, but the application terminates as soon as the Save or Save and Close buttons are clicked.

Cause

This is due to a coding issue.

Workaround

  1. Scan the business card.
  2. Add a space in both the empty Description and Entity Name fields.
  3. Remove the spaces added in the previous step.
  4. Save the visitor.

Status

This issue is resolved in Security Center 5.2 SR4 CU1 or later.