This article explains why you might receive an Unable to parse incident type workflow error in Genetec Mission Control™.
Applies to: Genetec Mission Control™ 18.104.22.168
[Id: X & Rev: Y] Unable to parse incident type workflow
In Genetec Mission Control™, workflows are read by an XML parser that is generated by Microsoft. Sometimes, the parser is unable to understand the XML code.
A hotfix can be provided for the problematic workflows. To acquire the hotfix, contact the Genetec Mission Control™ Support team.