[KBA-78997] "Unable to parse incident type workflow" error in Genetec Mission Control™ - Genetec Mission Control™ 2.12.0.0

[KBA-78997] "Unable to parse incident type workflow" error in Genetec Mission Control™

series
Genetec Mission Control™ 2.12.0.0
revised_modified
2019-07-18

This article explains why you might receive an Unable to parse incident type workflow error in Genetec Mission Control™.

Applies to: Genetec Mission Control™ 2.12.0.0

Symptoms

After upgrading to or installing Genetec Mission Control™ 2.12.0.0, some of your workflows do not run and the following error is logged in the Windows Event Viewer:
[Id: X & Rev: Y] Unable to parse incident type workflow

Cause

In Genetec Mission Control™, workflows are read by an XML parser that is generated by Microsoft. Sometimes, the parser is unable to understand the XML code.

Workaround

A hotfix can be provided for the problematic workflows. To acquire the hotfix, contact the Genetec Mission Control™ Support team.