[KBA-75513] On SV-32 units, Visual C++ 2015 Redistributable installation hangs during upgrade to Security Center 5.4 SR2 or SR3. - Security Center 5.4 SR2 - SR3

series
Security Center 5.4 SR2 - SR3
revised_modified
2017-03-23

[KBA-75513] On SV-32 units, Visual C++ 2015 Redistributable installation hangs during upgrade to Security Center 5.4 SR2 or SR3.

This article explains why the Visual C++ 2015 Redistributable installation hangs during an upgrade to Security Center 5.4 SR2 or SR3 on SV-32 units.

Symptoms

While upgrading an SV-32 unit from Security Center 5.4 GA (or earlier) to Security Center 5.4 SR2 or SR3, the Microsoft Visual C++ 2015 Redistributable installation might hang and prevent the Security Center installer from completing the upgrade.

Cause

The 64-bit version of the Microsoft Visual C++ 2015 Redistributable package is missing from the Security Center installation files.
IMPORTANT: The Microsoft Visual C++ 2015 Redistributable Package is a new prerequisite for Security Center 5.4 SR2 and later.

Workaround

Install the Microsoft Visual C++ 2015 Redistributable Package (x64) before performing the upgrade. This package is included with Security Center 5.5 and later, and can also be downloaded from GTAP (both packages are required):

If you are still experiencing the same symptoms, do the following:

  1. Click Start > Control Panel > Windows Updates > Change settings.
  2. Under Important updates, select Never check for updates.
  3. Reboot the server.
  4. Install both x86 and x64 Visual C++ Redistributable 2015 packages.
    IMPORTANT: If the Visual C++ Redistributable 2015 installer hangs at the end of the installation, download the packages again, using the GTAP links above.
  5. Reboot the server.
  6. Install Security Center 5.4 SR2 or SR3.
  7. Reboot the server.
  8. Click Start > Control Panel > Windows Updates > Change settings.
  9. Under Important updates, select Check for updates but let me choose whether to download and install them.
NOTE: This issue does not occur if the package was previously installed some other way—for example, through Windows Updates.