[KBA-78146] Keypad reader LED stays red when an Access granted event occurs on an HID Edge EVO controller - Security Center | HID

series
Security Center | HID
revised_modified
2018-11-20

[KBA-78146] Keypad reader LED stays red when an Access granted event occurs on an HID Edge EVO controller

This article explains why keypad reader LEDs on Edge EVO controllers stay red when access is granted.

Symptoms

When a keypad reader on an Edge EVO EH400 controller is set to Card & Pin, the reader LED does not always turn green on Access granted events.

Cause

A bug in the controller firmware. Controllers with firmware 3.6.3.101 are affected.

Status

This issue is fixed in firmware version 3.7.0 and later. For information about upgrading HID EVO unit firmware, refer to [KBA-01134] HID firmware upgrade procedure for EVO units.