[KBA-78146] Keypad reader LED stays red when an Access granted event occurs on an HID Edge EVO controller
This article explains why keypad reader LEDs on Edge EVO controllers stay red when access is granted.
When a keypad reader on an Edge EVO EH400 controller is set to Card & Pin, the reader LED does not always turn green on Access granted events.
A bug in the controller firmware. Controllers with firmware 22.214.171.124 are affected.
This issue is fixed in firmware version 3.7.0 and later. For information about upgrading HID EVO unit firmware, refer to [KBA-01134] HID firmware upgrade procedure for EVO units.