[KBA-00011] How to install a Smartsight unit outside a firewall in Omnicast™ - Omnicast™ 4.0 - 4.8

series
Omnicast™ 4.0 - 4.8
revised_modified
2010-10-14

[KBA-00011] How to install a Smartsight unit outside a firewall in Omnicast™

This article explains how to install a Verint Smartsight S1500 or S1000 unit outside a firewall in Omnicast™.

Summary

The procedure applies to the following network configuration:

[Server] ---- [firewall-router] ---- [Unit]

More Information

To install a Verint Smartsight S1500 or S1000 unit:
  1. Do the following on the firewall:
    1. Open the incoming port 5510-TCP of the firewall-router.
    2. Open the range of incoming ports 15000-UDP to 16000-UDP of firewall-router.
  2. On the Smartsight unit, configure the following VSIP settings using the CLI (Advance menu > VSIP Setup):
    VSIP port
    5510
    VSIP monitoring port
    5510
    Discovery IP
    IP address of the Archiver
    TCP State
    1
    Discovery TCP State
    Enabled

Troubleshooting

  • If the unit is visible from the Configuration Tool or the Monitor but the video is not visible, it means that the port 5510 was successfully configured on the router-firewall but not the UDP ports.
  • If you are using Network Address Translation on the router, make sure the ports are properly redirected to the Archiver.