[KBA-78147] Motion detection might not work for Axis multi-lens cameras in Security Center 5.6 and 5.7 - Security Center 5.6 GA - 5.6 SR4 | Security Center 5.7 GA – SR1

series
Security Center 5.6 GA - 5.6 SR4 | Security Center 5.7 GA – SR1
revised_modified
2018-03-20

[KBA-78147] Motion detection might not work for Axis multi-lens cameras in Security Center 5.6 and 5.7

This article explains why multi-lens Axis cameras might fail to record when using motion detection in Security Center 5.6 and 5.7.

Symptoms

Certain Axis multi-lens cameras such as Q3708-PVE might fail to record when Motion detection is set to ON for Unit, despite detecting activity that should trigger motion recording.

Hardware motion detection

This problem might not affect all lenses of a camera.

Adjusting motion sensitivity does not resolve the recording problem.

Cause

This issue is caused by an incorrect mapping of the motion detection zones received from the cameras.

Workaround

None.

Status

This issue is resolved in following Security Center versions:

  • 5.6 SR4 CU2
  • 5.7 SR2
  • 5.8 GA (not yet released)