[KBA-01013] Unable to install a Security Center 5.x Cumulative Update
This article explains why you might receive a Windows Installer error when trying to install a Cumulative Update (CU) for Security Center 5.x.
Applies to: Security Center 5.2 - 5.7
When trying to install a Security Center 5.x Cumulative Update which contains the cumulative hotfixes for a product release, you receive following error:
CauseThis error occurs if you try to install a Cumulative Update on a computer that has a different software build than the version for which the CU was made.
- Verify which software build is installed on your computer from Server Admin, or from the About page in Config Tool or Security Desk.
- Install the correct Service Release version of Security Center.
- Install the cumulative update.