[KBA-01213] Config Tool and Security Desk Exception Error on Launch - Security Center 5.2

series
Security Center 5.2
revised_modified
2014-06-16

[KBA-01213] Config Tool and Security Desk Exception Error on Launch

This article explains why an exception error might occur when launching Security Desk or Config Tool.

Summary

When launching Config Tool or Security Desk, the following error is displayed:

An exception occurred preventing the execution of the current action. The type initializer for 'Genetec.Media.ExternalServices.DecoderServicePool' threw an exception.

Clicking Close will allow you to continue using the software.

More Information

The Windows user running Security Desk/Config Tool does not have write access to C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys

To avoid this issue, give the user full control permissions.