[KBA-01341] Antipassback does not work properly on Synergis™ Master Controller units
This article explains why cardholders might not be able to exit an area controlled by an SMC unit that has antipassback rules.
Antipassback rules are set on the Synergis™ Master Controller. However, when you are an authorized cardholder in mixed mode, you can enter an area as many times as desired without exiting first. You cannot exit when you try. Security Desk operators receive antipassback violation messages, forcing them to manually pardon you as the cardholder.
This error only occurs if an entry sensor is used without a door sensor.
A coding issue causes this error.
A hotfix is available for Synergis™ Master Controller 2.1 GA (HF157943 or later). Contact the Genetec™ Technical Assistance Center to obtain it.
This issue is resolved in Synergis™ Master Controller 2.2 GA.