[KBA-78976] Motion events not received in Security Center when Bosch units are configured for IVA - Security Center 5.6 - 5.7

series
Security Center 5.6 - 5.7
revised_modified
2019-04-18

[KBA-78976] Motion events not received in Security Center when Bosch units are configured for IVA

This article explains why you do not receive motion events in Security Center 5.6 or later when Bosch units are configured for IVA.

Applies to: Security Center 5.6 - 5.7

Symptoms

When your Bosch camera is configured for intelligent video analytics (IVA), you do not receive motion detection events for that camera in Security Center; Therefore, if your camera is configured to record on motion, the camera does not start recording.

Cause

Bosch units with firmware 6.30 and later support new video analysis types. To receive motion detection events for Bosch units with firmware 6.30 or later in Security Center 5.6 or later, you cannot use the IVA analysis type.

Workaround

Do the following:
  1. Open the unit web page.
  2. Click Alarm > VCA.
  3. From the Analyis type drop-down list, select MOTION+ and then click Save.
  4. In Security Center, configure the motion detection settings for your Bosch unit.