Known issues are software issues that have been discovered in the current release or a previous release, and have not yet been resolved.
Generic issues are categorized by solution. Unit specific issues are categorized by manufacturer and model.
For a list of supported hardware known issues and limitations in Security Center 5.6 SR2, see the GTAP Known Issues page. You’ll need a username and password to log on to GTAP.
Security Center 5.6 SR2 includes the following known issues.
|Solution or unit||Issue||Description|
|Access||888681||After moving a Synergis™ unit from one Access Manager to another using the Move unit tool, the unit does not come back online.
Workaround: Make sure the new Access Manager uses the same discovery port as the unit, and manually change the Accepted Access Manager connections on the unit to the IP address on the new Access Manager.
|Access||853025||If you delete a Door lock or Door sensor association in the Hardware tab of a door, these changes are not tracked in the Audit trails report.|
|Access||801850||With Synergis™ access control units, sometimes the interface module is displayed as offline, even though the child devices are online.|
|Access||784592||If a cardholder enters an area, and then their card is swiped outside of the
area, they are still considered inside that area in the Time and
NOTE: Make sure that the area is fully secured, meaning that people cannot enter or exit the area without swiping their card.
|Access||365646||Mercury EP: On the Peripherals page of a controller, the number of synchronized credentials randomly disappears, such as after the Access Manager restarts.|
|Access||262293||Areas that inherit Access control rules from parent areas continue to have those rules take effect even if the parent area has all Access controls turned off.|
|Access||227614||HID Edge EVO EH400-K: Readers that use firmware version 22.214.171.1245 do not buzz when a door forced event is generated.|
|Access||211992||If you set up an event-to-action using a cardholder access denied event, some actions are triggered twice, such as Run a macro, Send an email, and Unlock door explicitly.|
|Access||160007||Global Cardholder Management: You cannot add more than 100 entities at a time
on a partition.
Workaround: Export a list of all cardholders, then use the Import tool to move them to a different partition.
|Access||150069||Active Directory: When you are importing credentials from an Active Directory, only the last credential format that is mapped is used.|
|ACTi||154935||ACM1100: Setting the Hue option in the camera’s Attributes tab in Config Tool has no effect on the unit.|
|All||889969||Windows 7, 8.1: If the Resilient connection option is enabled and the Federation™ role is disconnected from a federated Security Center Directory server that is using Windows version 7 or 8.1, the Federation™ role might not be displayed in a warning state.|
|All||804401||Maps: If you have many entities that are clustered on a map that is displayed on a single monitor, when you span the map across all the monitors some of the entities are no longer clustered.|
|All||797398||Maps: If you have imported large KML files that contain many KML objects, it might cause your system to be slow.
Workaround: If the size of your KML files are causing issues, store the files in a folder called KML in the Security Center installation folder on each workstation that uses maps, and then remove the KML files from the Map Manager configuration. The KML layers are then loaded from the local folder.
|All||781950||Maps: When you are viewing federated maps in Security Desk, KML layers are not displayed.|
|All||548942||To view live or playback video from Security Center Mobile 4.0SR1, you must disable the "Use secure communication" on the Properties page of the Media Router role.|
|All||379423||Failover: After a Map Manager role fails over, maps that were created using images are blank.|
|All||370163||In the Hotlist and permit editor, if you configure a hotlist to use a remote file path, loading the hotlist will result in an "Invalid credentials" error.|
|All||366864||Maps: If the Maps task is included when performing task cycling, Security Desk might freeze.|
|All||263339||Security Desk: You can rename a federated camera's presets, patterns, and auxiliaries. However, this information is lost at the next Federation™ synchronization.|
|All||259409||Security Desk: Reports that cannot be filtered by Custom Fields are Access control unit events, Access rule configuration, Camera configuration, and I/O configuration.|
|All||235098||When a lot of alarms are triggered on the system, the alarm count reported in Security
Desk might not be accurate.
Workaround: Log off and on again to see the correct alarm count.
|All||234363||Macros: If a macro has errors, and you change tabs, it is rolled back to the last error free version.|
|All||167415||Pelco IBP, IMP: Multicast streaming is not supported.|
|Ampleye||130566||Ampleye Nox-20, Security Desk: When viewing live video that uses a high resolution, there is a delay and the video is not smooth.|
|Arecont||584113||Arecont AV8365DN, AV8185DN: Unit motion detection does not work when streams are set to H.264.|
|Axis||824875||Axis T8311 joystick: After you release the joystick, the PTZ motor continues to pan or tilt for about a minute.|
|Bosch||781116||When you are using SRTP encryption with Bosch units, the master key stream cannot be updated properly. As a result, you might not be able to view encrypted Bosch video streams in multicast.|
|Bosch||668843||Bosch VG5-7220: In the Video mode list of the Hardware tab of Config
Tool, there are no high frame rate (60 fps) options available.
Workaround: Use the Installer Menu on the unit web page to configure the Max. frame rate as 60 fps.
|Bosch||505537||When Bosch Video Recording Manager (VRM) units are configured to use the HTTP protocol, you cannot perform edge playback from the VRM.
Workaround: Configure the unit to use the Remote Control Protocol (RCP+).
|Bosch||121958||Security Desk: Exporting video that was recorded on the Bosch VRM does not preserve Bosch watermarking.|
|Bosch||110326||NDC-284-PT: The 2596x1944 resolution does not work for an MJPEG stream.|
|Bosch||109266||NDC-274-PT: MJPEG stream resolution of 1920x1080 set in Config Tool produces a resolution of 1712x960.|
|Canon||154945||VB-M40, VB-M600VE, VB-M700F: You cannot watch H.264 video in multicast.
Workaround: Select Unicast, RTSP over TCP, or RTSP over HTTP, view the camera in the Live Viewer, and then change the network connection type to Multicast..
|Cobham||139341||Cobham NETH264ENC-HD: If you set the unit mode to MPEG4 Dual SD and the streams to UDP Multicast in the unit web page, when you add the unit in Config
Tool the streams might be corrupted.
Workaround: Delete the unit from Security Center, change the unit mode to H.264 in the unit web page, and then add the unit in Config Tool.
|HID||976511||Backward compatibility: HID VertX V100,V200,V300 units appear offline when the Access Manager role is on an expansion server running Security Center 5.5 and the main server is running Security Center 5.6.|
|HID||945037||When Card and PIN is enabled for a reader, and the cardholder enters a valid pin but does not swipe their card, the event raised is Access Denied Unknown Credential. It should be Access Denied Invalid PIN Credential.|
|HID||201121||VertX EVO, Edge EVO: The Reactivation threshold value for zones is not respected.|
|Interlogix||209157||DVMRe Triplex: Cannot play back video that was recorded on the Auxiliary Archiver.|
|Interlogix||209053||DVMRe Triplex: Edge playback is not working.|
|ISD||133890||JBS-AF-1080P: Playback of a G64 file will freeze when using a speed of 6x or higher.|
|ISD||133670||JBS-AF-1080P: Cannot stream two multicast channels simultaneously in Security Desk.|
|ISD||131809||JBS-AF-1080P: Some of the supported resolutions listed on the unit’s web page are not available in Security Center.|
|ISD||131565||JBS-AF-1080P: Changing the IP address, Subnet, or Gateway does not work.|
|LPR||1000095||Backward compatibility: Thumbnails are missing for reads and hits reports generated from a 5.6 Security
Deskclient machine that is connected to a Security
Center5.4 or 5.5 system.
Workaround: Use a 5.4 Security Desk client machine to create reads and hits reports.
|LPR||952306||Parking zone management: When a NOPLATE read that is not matched to a parking session is edited, no Unknown vehicle exited event is created.|
|LPR||795758||After moving a parking zone from one LPR Manager role to another, you cannot query old parking sessions and activities for the parking zone.|
|LPR||594453||After performing an update using the Updates page in the Config
Tool LPR task, the status of an update might change from Installed to Waiting for status.
Workaround: Log off Config Tool then Log back on again to see the correct update status.
|LPR||396367||Hotlists: When an LPR Manager role stops unexpectedly, the account used to
access a hotlist files from it is locked out.
Workaround: Manually unlock the account.
|LPR||370163||In the Hotlist and permit editor, if you configure a hotlist to use a remote file path, loading the hotlist will result in an "Invalid credentials" error.|
|LPR||270631||When you use a hotlist or permit entity that resides on a valid network file path, the text box containing this path might become red, indicating that the file cannot be found. This condition can be ignored unless the hotlist or permit entity turns yellow.|
|LPR||101641||Failover: If an LPR Manager role failover occurs, when the role reconnects, hits are not generated for a few seconds in the Monitoring task.|
|LPR||100876||Config Tool: The LPR Manager role status displays as online, even if the root folder path is incorrect.|
|Moxa||131508||MOXA VPort06: If you change the unit's IP address and restart the unit, the
multicast stream no longer works.
Workaround: Restart the unit a second time.
|Pelco||757595||Pelco IME129: The audio in and audio out options are disabled after adding the video unit in Security Center.|
|Samsung||744528||SNO-808IR: The video stream pixelates and freezes when the resolution is set to 2592 x1464 or 2592 x 1944.|
|Samsung||277890||Samsung SNP-3120P: Unit motion detection sensitivity and zone parameters cannot be configured by Config Tool.|
|Sentry 360||60643||Cameras using H.264 can produce large increases in bandwidth usage that
result in video glitches.
Workaround: Install camera on a Gigabit network.
|Sentry 360||59245||Camera might stop responding and require a power cycle to come back online.|
|Sony||156119||Sony SNC-HM662, firmware 1.1.0: AAC audio input on H.264 streams only emits low frequency sounds.|
|Sony||132988||Sony SNC-CX600W: Edge playback at a speed of 6X does not work properly.|
|Speco||343664||Sony SNC-HM662, firmware 1.1.0: AAC audio input on H.264 streams only emits low frequency sounds.|
|Speco||343644||Speco 02B5: Input pin state changes are not detected and Alarm in events are not displayed.|
|TEB||224558||TEB Digipryn: Unit is lost and memory usage increases when performing multiple connections and disconnections.|
|Video||798740||On a system configured with two NICs, the order of the NICs is not taken into account when redirecting streams. Instead, the closest endpoint connection is used.|
|Video||788862||In Config Tool, video is not redirected as expected when you select a Specific network from the Options dialog box.|
|Video||653485||When adding a video unit in Config Tool, the output state set on the unit web page is not pushed to Security Center if the default value is not being used.|
|Video||582417||Failover: When the Record metadata, Redundant Archiving, and Encryption options are enabled for an Archiver, an overlay stream might not play back on exported G64x files after a failover.|
Desk: The External Hardware option for RFIdeas readers, Topaz signature pads, and Dymo card scanner does not work when running Security
Desk as a 64-bit application.
Workaround: Run Security Desk in 32-bit. To do this, navigate to C:\Program Files (x86)\Genetec™ Security Center 5.5\SecurityDesk32.exe.
|Video||547854||Maps: When viewing a fisheye camera in a map, the video cannot be dewarped.|
|Video||545811||Adding overlay to a camera while watching it in Security
Desk generates the following warning:"Error validating security token : Invalid entity claim".
Workaround: To avoid getting in that state, add the overlay before requesting live stream.
|Video||388990||Network detection: On large video surveillance systems, monitoring Routes in the System status task does not return any Detection capabilities or Status results.|
|Video||262179||Security Desk: When you drag and drop a playback sequence to a different tile and then select Switch to live, the PTZ commands are not available.|
|Video||244781||System status task: If an Archiver role is configured with a failover server, only the server hosting the role is reported as active in the task, not the one that is recording.|
|Video||234336||Archive transfer: When an archiver failover occurs while a transfer is in progress, the transfer status and details are incorrect and error messages are displayed.|
|Video||226247||When you use the Add network location button on the Archiver to add a local path, the Archiver is unable to delete the oldest files on that Archiver.|
|Video||126634||The failover of an Archiver role might take up to one minute. During that time, the Archiver role and its units appear in red. However, if the video units are streaming in multicast, and if the redundant archiving option is turned on, then there will be no loss of video recording during the failover.|
|VieVu||333122||When playing back an .avi file, the video will freeze if you move the cursor in the timeline.|
|Vivotek||368949||Vivotek IP9171-HP : You cannot view playback video that was recorded on the
Workaround: View the playback from the unit’s web page.
|Vivotek||365649||FD9371-EHTV, IP9171, IP9171-HP: When performing a factory reset, the Vivotek Application Development Platform required for the Genetec™ Protocol might be accidentally deleted.
Workaround: Reinstall the Vivotek Application Development Platform with firmware 126.96.36.199 or later.
|Web Client||937508||After upgrading Google Chrome to the latest version, you might not be able to connect to Security Center using the Web Client|
|Web Client||799625||If a threat level is active in Security Center and a Minimum user level is set, the user level restriction is not applied in Web Client.|
|Web Client||793868||You cannot view video from federated Omnicast™ 4.x cameras in Web Client.|
|Web Client||747956||Federated entities cannot be edited in Web Client.|
|Web Client||744849||To view video in Web Client, the Web Client role and the Media Gateway role must be hosted on the same machine.|