Genetec Inc. recommends a specific firmware version for each generation of HID controllers, old (Legacy) and new (EVO). Using earlier firmware versions might cause issues with your system.
|Supported firmware||Legacy controllers||EVO controllers|
|Recommended certified firmware||220.127.116.118||18.104.22.168|
|Minimum supported firmware||22.214.171.1248||3.5.x|
Previously supported firmware versions
To learn about the issues with the previously supported firmware versions, see Limitations in Security Center 5.6 SR2.
HID EVO firmware upgrade procedure
- HID Edge EVO: (EH400, EH400-K)
Supported upgrade path: 126.96.36.1993 or 188.8.131.525 → 184.108.40.2061 → any later version
- HID Vertx EVO: (V1000, V2000)
Supported upgrade path: 220.127.116.112 or 18.104.22.1683 → 22.214.171.1241 → any later version
For the upgrade procedure, see Upgrading access control unit firmware.