Troubleshooting: Genetec Patroller™ not generating hits for plates on a known hotlist - Genetec Patroller™ 6.5

Genetec Patroller™ Parking Enforcement Essential User Guide 6.5
Applies to
Genetec Patroller™ 6.5
Last updated
2020-05-15
Content type
Guides
Guides > User guides
Language
English
Product
Genetec Patroller™
Version
6.5

If Genetec Patroller™ is not generating hits for license plates on a known hotlist, you can troubleshoot the issue.

What you should know

CAUSE: The "hit delay" or "reject count" settings might be enabled.

Procedure

  • Make sure that your Genetec Patroller™ administrator has not specified a “hit delay”.
    A "hit delay" specifies that the same plate number cannot generate multiple hits within a certain time period.
  • Make sure that your Genetec Patroller™ administrator has not specified a "reject count" for the Genetec Patroller™ unit.
    A “reject count” specifies that after a predetermined number of unacknowledged hits, Genetec Patroller™ automatically rejects all subsequent hits.