[KBA-00969] How to Troubleshoot an Event-to-Action that Does Not Trigger - Security Center 5.1 - 5.2

series
Security Center 5.1 - 5.2
revised_modified
2012-06-15

[KBA-00969] How to Troubleshoot an Event-to-Action that Does Not Trigger

This article explains what to verify when an event-to-action does not work in Security Center 5.1.

Summary

When an action is triggered as an automatic response to an event, it is known as an event-to-action. There are several reasons for which an event-to-action might not work. For example, the event might not be triggering properly, or the recipients for the actions are not the correct ones.

More Information

1. Confirm that the events associated to the actions are being triggered properly.

a. Log into Security Desk.

b. Select Options and navigate to the Events tab.

c. Choose the events you wish to monitor and hit Save.

d. In the Home menu's Operation section, select the Monitoring task.

e. In the selector pane, choose the Entities tab on the bottom.

f. Add the entity you wish to monitor for events.

g. Trigger the event manually and confirm that it appears in the Events pane in the Monitoring task.

If the events are triggered, go to step 2. If they are not being triggered, go to step 4.
2. If the events are triggered properly, confirm that the action's recipients are the right ones.
a. Log into the Config Tool and, under Administration, select the System task.
b. Navigate to the General Settings tab and locate the corresponding event-to-action.
c. Make sure that the recipient associated to the event-to-action is the correct one.

3. Confirm that users have the necessary privileges to trigger the actions.

a. Log into the Config Tool and, under Administration, select the Security task.

b. For the correct recipient, select the Privileges Tab.

c. Make sure that the action used for the event-to-action is set to allow.

4. If the events are not being triggered as expected, confirm that the entities associated to the events are online and functional.

5. Contact the Genetec Technical Assistance Center.