Finding the system ID and software revision number of an SV appliance - SVA-100E | SVA-101E | SV-100E | SV-300E | SV-300E-T4 16.4

Streamvault™ Appliance 16.4 Release Notes

series
SVA-100E | SVA-101E | SV-100E | SV-300E | SV-300E-T4 16.4
revised_modified
2020-07-07

When contacting Genetec™ Technical Support, you need the System ID and the software revision number (image version) of the Genetec™ software installed on the appliance.

Before you begin

To access this information, you must log on to Windows as the Admin user.

What you should know

In addition to the system ID and software revision number, Genetec™ Technical Support might request the certification number and serial number. You can find this information on a label of the Streamvault appliance.

Procedure

  1. From the Windows desktop, open Genetec™ SV Control Panel.
  2. If prompted, enter the password for the Admin user.
  3. Click About.
  4. In the System section, take note of the System ID and Software revision number.