[KBA-00379] MicroPoint fence-related events not received in Omnicast™ Live Viewer - Omnicast™ 4.0 - 4.8

series
Omnicast™ 4.0 - 4.8
revised_modified
2013-05-10

[KBA-00379] MicroPoint fence-related events not received in Omnicast™ Live Viewer

This article explains why fence-related events for the Southwest MicroPoint plugin are not received in the Omnicast™ Live Viewer.

Symptoms

After adding the MicroPoint Southwest access control plugin to an Omnicast™ system to integrate Southwest Microwave's MicroPoint Perimeter Fence Detection System, fence-related events are not received in Live Viewer.

Cause

After the MicroPoint plugin is installed and external identifiers are properly linked, Omnicast™ receives plugin events ("Server error", "Server lost", and "Server recovered"), COM failure events, and recovery events. If a camera goes offline in Omnicast™, cable-related events from the third-party system are not received in the Live Viewer because the external identifiers cannot be linked to offline cameras.

Workaround

None. This is the normal behavior of the plugin. The fence-related events will be received after the camera comes back online.