[KBA-00379] MicroPoint fence-related events not received in Omnicast™ Live Viewer
This article explains why fence-related events for the Southwest MicroPoint plugin are not received in the Omnicast™ Live Viewer.
After adding the MicroPoint Southwest access control plugin to an Omnicast™ system to integrate Southwest Microwave's MicroPoint Perimeter Fence Detection System, fence-related events are not received in Live Viewer.
After the MicroPoint plugin is installed and external identifiers are properly linked, Omnicast™ receives plugin events ("Server error", "Server lost", and "Server recovered"), COM failure events, and recovery events. If a camera goes offline in Omnicast™, cable-related events from the third-party system are not received in the Live Viewer because the external identifiers cannot be linked to offline cameras.
None. This is the normal behavior of the plugin. The fence-related events will be received after the camera comes back online.