Troubleshooting: Video stability and performance issues - Security Center 5.7 GA

Security Center Installation and Upgrade Guide 5.7 GA

series
Security Center 5.7 GA
revised_modified
2017-10-25

After installing Security Center, you might have to install some Microsoft hotfixes for Security Center to run smoothly.

What you should know

The following scenarios require that you install a Microsoft hotfix:
  • You log on to Config Tool or Security Desk after installing Security Center you receive the message: "A necessary dependency for this application has not been found on the system. Video stability and performance are not guaranteed without the hotfix KB2494124/KB2468871".
  • You install Security Center on a 64-bit machine. To enhance performance you must install hotfix KB2588507.

Procedure

  1. Close Config Tool and Security Desk.
  2. Download the required hotfixes from the Internet:
    • For a 64-bit system, download the following files:
      • NDP40-KB2468871-v2-IA64.exe
      • NDP40-KB2468871-v2-x64.exe
      • NDP40-KB294124-x64.exe
      • Windows6.1-KB2588507-v2-x64.msu
    • For a 32-bit system, download the following files:
      • NDP40-KB2468871-v2-x86.exe
      • NDP40-KB294124-x86.exe
  3. Run the hotfixes you've downloaded one after another, in the same sequence you downloaded them.
  4. Restart your computer.