[KBA-01363] Door Open Too Long events are not displayed - Synergis™ Master Controller 2.0 - 2.1

series
Synergis™ Master Controller 2.0 - 2.1
revised_modified
2014-06-03

[KBA-01363] Door Open Too Long events are not displayed

This article explains why Door Open Too Long events might not be displayed on doors controlled by a Synergis™ Master Controller (SMC).

Symptoms

A door that is controlled by a Synergis™ Master Controller (SMC) is open longer than it is supposed to be, but no Door Open Too Long events are generated.

Cause

Every time an Access Granted event occurs, it resets the counter on how long the door can stay open before a Door Open Too Long event is generated.

Workaround

None

Status

This issue is resolved in SMC version 2.2 GA.