Known issues are software issues that have been discovered in the current release or a previous release, and have not yet been resolved.
Genetec Mission Control™ 2.7 GA includes the following known issues:
|1475858||After a user transfers an incident from profile A to profile B, the incident is not hidden from the list of all users to whom profile A is assigned.|
|1475849||After a user transfers an incident to a profile, and someone takes ownership of the incident, the Owner of incident is displayed as "Unavailable information".|
|1456530||The audit trails description of a modification made to a step in a dynamic SOP contains incomprehensible text.|
|1423066||When importing the incident configuration (JSON file) from another system, triggers that refer to entities in the other system are dropped without any warning.|
|1405926||Incident monitoring: Filters are not saved to templates as they are supposed to.|
|1405920||Document management: Changing the Document API port to a
different value than the default (8083) prevents document downloads.
Workaround: Restart the Incident Manager role.
|1405918||Document management: The Document API port stays in use when logging off with one user account and logging on with another.|
|1405729||Incident export: Non-completed steps in a dynamic SOP are always exported with the elapsed time value of 0:04:59:50.|
|1405654||Incident export: The elapsed time of completed steps in a SOP are not exported.|
|1376395||Misleading error message when importing a dynamic SOP while there are unsaved changes. The incident type is nevertheless imported correctly.|
|1231340||Incident types are imported as In service by default, which poses the risk of disrupting live operations.|
|1184508||Genetec Mission Control™ is not backward compatible with older versions and does not display a warning message when incompatible versions are used together.|
|1142965||Security Desk freezes after opening the Incident monitoring task if Security Desk workstation and the Incident Manager server are running different versions of Genetec Mission Control™.|
|1108578||Audit trails: Document changes made in the Document management view of the Incident configuration task, are not reported in the Audit trails task.|
|1104539||When you configure an incident to trigger based on a specific alarm, the incident is not created if that alarm has a camera source.|
|1101193||When an incident is triggered for a cardholder event, an incident is also triggered for the cardholder group the cardholder belongs to.|
|1045821||When a supervisor transfers a collaborative incident configured to be only visible to supervisors, to a user that the supervisor does not oversee, the supervisor of that user sees both the collaborative incident and its sub-incidents instead of seeing only the collaborative incident.|
|1044720||The incident workflow hangs at the Wait for event activity if the previous event source is a specific cardholder.|
|1043678||The incident type status (activated or deactivated) is not exported with the rest of the incident type properties.|
|1041121||Incident notification: View on map button only works if the incident is displayed on the current map.|
|1040487||Incidents received while Security Desk is closed appear as read (normal font) when Security Desk opens, instead of as unread (bold).|
|1036591||After exporting and importing incident types, the alert sound bites associated to the incident types are displayed as UNKNOWN, but function properly.|
|1028364||Some entity types, such as alarms, elevators, parking zones, and so on, are not available as incident locations in the Trigger incident dialog box.|
|954011||Incident states are not reflected in near real-time in the Incident report task.|
|950210||Incident states are not updated in near real-time on maps.|
|947683||When a priority is deleted from the Properties page of the Incident Manager role, the priority is not deleted from the incident list in the Incident monitoring task.|
|944316||In the Incident monitoring task, if you lose your connection
to the network, the system might display a dialog box that says The configuration
of New incident was modified. Do you want to apply the changes?
Workaround: Click Cancel to close the dialog box.
|939861||Sometimes, the Incident configuration task in Config Tool generates an unhandled exception error but continues to work.|
|937870||When a supervisor is logged in while modifications are made to the list of users they supervise, the changes are not updated in the Incident monitoring task.|
|935322||Creating a database on a remote server for the Incident manager role does not work. An error is displayed, and the database is not created.|
|933413||In the Aggregated events dialog box, when you right-click the column header and choose Select custom columns, there are no custom columns available to select.|
|933166||On the Workflow tab, when you arm or disarm a zone in a flowchart, only virtual zones are displayed for selection in the Attached entities list.|
|930192||After switching the server hosting the Incident Manager role on the Resources tab in Config Tool, the Incident Manager role does not come back online.|
|824206||Events for specific sources, such as access granted events on a door, might produce the same incident twice.|
|787637||Incident Manager failover: When an incident with a series of rules is triggered while the Incident Manager role is offline, multiple incidents are created after the Incident Manager role comes back online. Only one incident should be created.|
|753326||Incidents cannot be triggered manually on the map where a text object is
Workaround: Disable the display of Shapes on the map, trigger the incident, and re-enable the display of Shapes.
|751818||Incident monitoring: Closed incidents are not always removed from the map display.|
|737204||When an area that is referenced in the advanced dispatch configuration of an incident type is deleted from the system, the configuration of the incident type is not flagged as invalid.|
|519619||The alarm acknowledgment buttons do not work in the General tab of the Incident Monitoring dashboard.|