Configuring automatic acknowledgment of RSA Surveillance incidents - Restricted Security Area Surveillance 3.5

Restricted Security Area Surveillance Plugin Guide 3.5

Restricted Security Area Surveillance 3.5

If your organization uses Genetec Mission Control™, then you can configure RSA events be acknowledged automatically when an Incident Manager procedure changes to a specified state. For example, when a procedure is resolved, the related RSA target is acknowledged.

Before you begin

Security Center must contain a valid license for Genetec Mission Control™, and the Incident Manager role must be listed in the System task.


  1. From the Config Tool home page, open the Plugins task.
  2. Select the Restricted Security Area Surveillance role, and then click the Properties tab.
  3. Under Incident Manager configuration, set Acknowledge target on state change to ON, then set State to one of the available options.
    Configuring RSA events be closed by state of an Incident Manager procedure