Limitations in the RSA Surveillance plugin 3.5 - Restricted Security Area Surveillance 3.5

Restricted Security Area Surveillance Plugin Guide 3.5

series
Restricted Security Area Surveillance 3.5
revised_modified
2020-07-06

The RSA Surveillance plugin 3.5 integration includes the following known limitations.

Issue First reported in Description
2425740 3.5 When a daily schedule is configured for RSA zones, the zones are armed and disarmed at the correct time, but the arm and disarm events are generated at the end of the day.
2418227 3.5 When a tracking system is deactivated, all its child devices and event-to-actions configured with those devices are deleted.
2224766 3.4 In vertical mode, targets are not displayed in the Investigation task.
2222049 3.4 When a zone has been deleted in the Investigation task, a map is not displayed in the report.
2146166 3.3 After modifying the Tracking system connection section on the Fiber SenSys tracking system's Properties page, then testing the connection by clicking Refresh connection status, the connection might fail.
2145739 3.3 After modifying the Fiber SenSys tracking system's Properties page, then testing the connection by clicking Refresh connection status, the entity might go offline and remain red for several minutes.
1814957 3.0 When an OPTEX laser is in vertical mode and the OPTEX tracking system is deactivated in Security Center, the associated RSA perimeter is deleted from the map.

After reactivating the OPTEX tracking system, you must re-create the RSA perimeters.

1754306 3.0 After clicking Finish in the Add tracking system wizard, you see the message The entity that you modified was modified by another user or by the role. Your changes have been replaced. This error occurs when the last page you had open was the Properties page of an entity.
Workaround: Close the wizard. On the selected entity's page, select the Identity tab. Click Add an entity > Tracking system, and complete the wizard again.
1745443 3.0 When Security Desk is in full-screen mode and spans two monitors, and the Export report button is on the secondary monitor, the export dialogue box does not display.
Workaround: Move the report task to the main monitor, and then click the Export report button.
1729722 3.0 When you select a target on the map of the RSA investigation report, the same target is selected in the Monitoring task.
1212431 2.0 OPTEX: Moving an OPTEX laser to a new location on a map in Security Center causes targets to be detected and displayed incorrectly.
Workaround: Reposition lasers from the Properties page of the tracking system in Config Tool.
1138768 2.0 OPTEX: When the plugin role fails over, OPTEX lasers lose connection to the plugin because each laser is configured to point to the IP address of the plugin server, instead of a host name.
Workaround: After a failover, change each OPTEX laser's Destination IP Address to the IP address of the active plugin server.
1108369 2.0 Role: When devices are removed from a tracking system, the plugin is unaware of the change, so the devices remain listed as entities in the plugin role.
Workaround: To remove these devices, you must delete the tracking system, and add it again to the plugin role.
1103686 2.0 Role: If you switch the RSA Surveillance role to use a different database, as part of restoring a database, you must reassign a map to each zone.
1022536 1.1 Maps: After drawing a polygon shape and linking it to an RSA zone, the shape should change color to indicate that the zone is disarmed.
Workaround: Close, and then reopen the Maps task.
1020634 1.1 Maps: After setting an RSA zone drawn on a map to Unassigned, the RSA zone continues to behave like an assigned zone.
Workaround: Close, and then reopen the Maps task.
929357 1.1 Maps: The tooltip for a zone does not disappear when you click on another object on a map.