[KBA-78944] Cannot add SharpV or SharpX cameras to the Archiver with Admin username - SharpV | SharpX

series
SharpV | SharpX
revised_modified
2018-08-10

[KBA-78944] Cannot add SharpV or SharpX cameras to the Archiver with Admin username

This article explains why you cannot add SharpV or SharpX cameras to the Archiver in Security Center as video units using the default username Admin.

Symptoms

When you try to add a SharpV or SharpX camera to the Archiver as a video unit using Admin as the username, you receive a Bad logon error message.

Cause

The default username for SharpV and SharpX cameras is admin with a lower-case "a". In Security Center the username is case-sensitive, so you cannot use Admin with an upper-case "A". However, in the SharpV and SharpX web portal the username is not case-sensitive, so you can log on using Admin with upper-case or lower-case "A". Also, in the SharpV web portal, Admin is always displayed on the dashboard with an upper-case "A".

Workaround

Add SharpV or SharpX cameras to the Archiver in Security Center using admin with a lower-case "a".