AMAG Symmetry entities were not imported or updated in Security Center - AMAG Symmetry 3.1

AMAG Symmetry Plugin Guide 3.1

AMAG Symmetry 3.1

You notice that a new entity or a change made to an existing entity in Symmetry SMS is not displayed in Security Center.

To troubleshoot this issue, answer the following questions.

Step Question Description Answer
1 Are there any warnings or error messages reported in the plugin role's Synchronization tab? There might be an problem on the proxy service or the plugin role.

For a list of messages, the causes, and solutions, see AMAG Symmetry role error messages and solutions.

  • Yes: Correct the problem, start a manual synchronization. The entity should be updated.
  • No: Go to the next step.
2 Is the entity normally imported by the plugin? Make sure that the entity is supported by the plugin. Not all AMAG Symmetry entities are imported by Security Center.

Refer to the list of imported entities in How AMAG Symmetry entities and properties are mapped in Security Center.

  • No: The entity is not supported. You can contact us and submit a feature request that suggests we add this entity to a future version of the plugin.
  • Yes: Go to the next step.
3 Have you waited long enough for the proxy to get the data and send it to the plugin? Check to see how long the polling frequency is for the entity in question. See Configuring the AMAG Symmetry proxy service