[KBA-78967] Security Desk crashes when opening the Incident monitoring task - Genetec Mission Control™ 2.7 - 2.9

series
Genetec Mission Control™ 2.7 - 2.9
revised_modified
2019-01-29

[KBA-78967] Security Desk crashes when opening the Incident monitoring task

This article explains why Security Desk crashes when you try to open the Incident monitoring task, if you are using Genetec Mission Control™ 2.7 GA, 2.8 GA, or 2.9 GA with Security Center 5.7 SR4.

Applies to: Genetec Mission Control™ 2.7 - 2.9

Symptoms

If you are using Genetec Mission Control™ 2.7 GA, 2.8 GA, or 2.9 GA, and you upgrade your servers to Security Center 5.7 SR4, Security Desk crashes when you try to open the Incident monitoring task.

After Security Desk crashes, you receive the following errors in the Windows Event Viewer logs:

Cause

The following Genetec Mission Control™ build numbers are not supported with Security Center 5.7 SR4:
Genetec Mission Control™ 2.7
Build number 2.7.759.71
Genetec Mission Control™ 2.8
Build number 2.8.381.25
Genetec Mission Control™ 2.9
Build number 2.9.309.18

Workaround

None.

Status

This issue is resolved in Genetec Mission Control™ 2.7 GA Cumulative Hotfix 010, 2.8 GA Cumulative Hotfix 002, and 2.9 GA Cumulative Hotfix 004.