Genetec Mission Control™ incident - Workflow tab - Genetec Mission Control™ 2.10

Genetec Mission Control™ User Guide 2.10

series
Genetec Mission Control™ 2.10
revised_modified
2018-11-30

On the incident Workflow page, you can define how the system changes the properties of an incident, and how it affects the system as an automatic response to user actions, events, and other incidents.

Configure a flowchart using flowchart activities. The available activities are described in the three sections that follow. Errors found in your flowchart are signaled by error messages at the bottom of the Workflow page.

Incident management activities

The available incident management activities are:
Aggregate event
Must come immediately after the Wait for event activity. Add the event that matched the Wait for event activity to the event history associated to this incident.
Change description
Replace the incident description with the specified text.
Change incident state
Forcibly change the incident to the specified state, regardless of its current state.
Change incident type
Change the incident type. This activity ends the current workflow and starts a new workflow using the new incident type.

This activity must be the last one in the workflow.

NOTE: Time to response not respected and time to resolution not respected events can only be triggered once. Changing an incident type using this workflow activity does not allow these events to be triggered a second time.
Change priority
Change the incident priority to the specified priority.
Close incident
Close the incident when it reaches the specified state. The incident state is only compared after the specified delay (default = 0 seconds). Select Reset delay on state change if you want to reset the delay every time the incident state changes during the countdown.

This activity must be the last one in the workflow.

Column color
Highlight the incident in the incident list by changing the background color of the selected columns (or the entire row). To remove the highlight, change the color back to default.
Delay
Pause the workflow for the specified duration.
Dispatch to
Add a user or a user group to the list of incident recipients. This activity does not affect the ownership of the incident.
Export incident
Export the incident with the default settings to a specified folder.
Parallel tasks
Add a node for parallel tasks. Each parallel task can be an activity, a flowchart, or a sequence of activities. You can either exit the node the moment one of the parallel tasks is completed, or when all of the parallel tasks are completed (Default).
CAUTION:
If a parallel task contains an infinite loop, selecting Exit when all branches are completed can cause this activity to continue until the incident is closed.
Reminder
Display a reminder in the notification tray of all incident recipients who are online.
Recurrence
When and how often the reminder notification is displayed throughout the life of the incident. Select one of the following:
Every minute
Every minute.
Hourly
At a specified minute of every hour.
Daily
At a specified time every day.
Weekly
At a specified day and time every week.
On startup
Immediately.
Interval
At a regular time interval in days, hours, and minutes, starting from the time the reminder is created.
Display a specific message
Text message to be displayed with the incident reminder.
Trigger incident
Incident type to trigger every time the reminder is displayed.
Trigger incident
Trigger an incident. You can optionally include a comment and the area where the incident occurred.
Wait for dynamic procedure steps
Wait for one dynamic procedure step from this incident type to be resolved with a specific answer. You can specify multiple steps, and this activity will wait for the first among the selected steps to be resolved.
Wait for event
Wait for an event to occur. You must specify the following:
Event category
Security Center, or any custom plugin (if one is installed).
Wait for event
The event you are waiting for. Select one of the following:
Any event
All events match your criteria.
Any event except
You must specify a list of events that do not match your criteria.
Specific events
You must specify a list of events that match your criteria.
Previous event
The event that must precede the event you are waiting for. Select one of the following:
Don't care
No previous event is necessary.
Any event
Any event is acceptable.
Any event except
Any event is acceptable except the ones you include in the exclusion list.
Specific events
Only an event found in the specified list is acceptable.
Event source
Specify the common source for your events.
Don't care
The source is not important.
Specific source
Specify a list of entities that are eligible as event source.
Any source except
Any source is acceptable as long as it is not found in the specified exclusion list.
Incident location
The event source must be the area where the incident occurred.
Wait for incident state
Wait for the specified incident state.
Wait for TTR event
Wait for response time not respected, resolution time not respected, or both to occur. You must specify one or more of the following:
Granted incident response time not respected
Trigger when the maximum response time granted to this incident type has not been met.
Granted incident resolution time not respected
Trigger when the Minimum or Maximum time granted to resolve this incident type has not been met.
Dynamic procedure step resolution time not respected
Trigger when the Minimum or Maximum time granted to resolve one or more dynamic procedure steps for this incident type has not been met.

Security Center activities

Only the following Security Center actions are supported as flowchart activities:
Acknowledge alarm
Acknowledges the alarm that triggered this incident and any additional alarm instances that have been aggregated to this incident. Select one of the following:
Acknowledged (Default)
The alarm is automatically acknowledged by the system.
Acknowledged (Alternate)
The alarm is automatically acknowledged by the system using the alternate mode.
Acknowledged (Forcibly)
The alarm is forcibly acknowledged by the system.
Arm zone
Arms the selected virtual zone.
Disarm zone
Disarms the selected virtual zone.
Display entity
Displays a selected entity in the Security Desk Monitoring task of configured recipients. You must specify the following:
User, User group
The user or user group who will receive the selected entity.
Owner only
When selected, only the incident owner will receive the selected entity. This setting overrides other configured recipients.
Display entity
The entity to display.
Video mode
The following options are available for camera entities:
  • Live
  • Playback from current time
  • Playback from incident trigger time
Play a sound
Plays a sound bite in a user or user group’s Security Desk. This action is ignored if the user is not running Security Desk. You must specify the following:
User, User group
Select a user or user group.
Sound to play
Sound file (.wav) to play. For the user to hear the sound bite, the same sound file must be installed on the PC where Security Desk is running. The standard alert sound files that come with the installation are located in C:\Program files\Genetec Security Center <Version>\Audio.
PTZ command
Commands the PTZ camera to perform an action. You must specify the following:
Action
The PTZ action to perform. Select on of the following:
Go to preset
Commands the PTZ camera to go to the specified Preset.
Run a pattern
Commands the PTZ camera to run the specified Pattern.
Go home
Commands the PTZ camera to go to its home position. Not all PTZ cameras support this feature.
Camera
The PTZ camera to perform the selected action.
Reset area people count
Resets the people counter in the selected area.
Run a macro
Executes the selected macro. You must specify the following:
Context
Specific value settings for the context variables.
Send an email
Sends an email to a user or user group. All selected recipients must have an email address configured, and the mail server must be properly configured for Security Center, or the action is ignored. You must specify the following:
Subject
The email subject.
Message
The email message.
Set threat level
Sets a threat level on your Security Center system, or the incident location. You must specify the following:
Threat level
The threat level to set.
Area
The area to set the threat level on. Can be your entire system, or the incident location.
Trigger alarm
Triggers one or more alarms. This action might generate additional events, depending on the alarm configuration.
Unlock door explicitly
Temporarily unlocks the specified door for five seconds, or the Standard grant time configured for that door.

Generic activities

The following activity types are generic flowchart activities. They can be used to hide details from your top level flowchart or to configure parallel branches within the Parallel tasks activity.
Flowchart
Add a flowchart.
Sequence
Add a sequence of activities.

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