Configuring advanced dispatch for Genetec Mission Control™ incidents - Genetec Mission Control™ 2.10

Genetec Mission Control™ User Guide 2.10

series
Genetec Mission Control™ 2.10
revised_modified
2018-11-30

You can optimize your incident response process by dispatching incidents to the specific security operators who are most suitable to respond to the incident. Suitability can be based on the area an operator is responsible for, their work shift, and whether or not they are online when the incident occurs.

What you should know

If you have multiple teams of security operators, each assigned to monitor a specific area following a specific schedule, you can program Genetec Mission Control™ to only dispatch an incident to the team that is expected to handle that type of incident.

Procedure

  1. On the incident Recipients page, click the Specific dispatch option.
    When the Specific option is enabled, incidents are only dispatched to the recipients you configure.
    You can select from two modes:
    Simple
    In the simple mode, incidents are dispatched to all configured recipients. If a user is not online when the incident is dispatched, they receive the dispatch notification when they log on.

    Advanced
    In the advanced mode, you can add suitability criteria (time and location of occurrence of the incident) to each configured recipient. An incident is dispatched to a recipient only if it matches the suitability criteria of the recipient. An incident is not dispatched to a configured recipient if they are not online at the time the incident is triggered. For this reason, you must also configure a secondary group of recipients who can respond to an incident if none of the primary recipients are available.

  2. Click Advanced to select the advanced mode (Simple mode is the default).
    If you had recipients configured in the simple mode, they will be discarded. Click Apply to confirm.
  3. Under the recipient list to the left, click Add an item ().
  4. In the dialog box that opens, enter the location (Areas) and time (Schedules) of occurrence of the incidents, and the Recipients (users and user groups) this type of incident is dispatched to.
    You must specify all three parameters.

  5. Click OK.
  6. Add more recipient groups if necessary.
  7. Under the recipient list to the right, click Add an item ().
  8. In the dialog box that opens, select the users and user groups that the incident is dispatched to when no primary recipients are available, and click Add.
  9. Click Apply.

Example

In the following example, if the incident does not occur in Montreal or Paris during office hours or weekend hours, and if no one from the Montreal, Paris, or Weekend teams are online when the incident occurs, the incident is dispatched to the Supervisors user group.

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages. If using Internet Explorer, the video might not display. To fix this, open the Compatibility View Settings and clear Display intranet sites in Compatibility View.