Configuring incident types for Genetec Mission Control™ - Genetec Mission Control™ 2.10

Genetec Mission Control™ User Guide 2.10

series
Genetec Mission Control™ 2.10
revised_modified
2018-11-30

For every type of situation that requires your security team's intervention, you can define a Genetec Mission Control™ incident. An incident type is an entity that represents a situation that requires specific actions to resolve it. The incident type entity can also be used to automate the incident detection in Mission Control and to enforce the standard operating procedures that your security team must follow.

What you should know

You can create incident categories to group incidents of similar types together.

Procedure

  1. From the Config Tool home page, open the Incident configuration task.
  2. Click the Incident configuration view (if not selected).
  3. (Optional) Select or create an incident category.
  4. Click Incident, and enter the name of the incident type.
  5. In the Identity page, configure the appearance of the incidents on maps (Icon and Color).
    Genetec Mission Control™ entities share the same set of custom icons. You can use any PNG or JPG file as an icon. A PNG file with transparent background works best.

  6. Click Apply > Properties.
  7. In the Properties page, configure the General properties and the Response and resolution time properties as required.
  8. Click Apply > Recipients.
  9. In the Recipients page, configure to whom incidents of this type should be dispatched.
    You have two options:
    Everyone
    Dispatch the incidents to everyone (default).
    Specific
    Dispatch the incidents to selected recipients.
  10. Click Apply.
  11. Click the Triggers tab, and configure the rules that Genetec Mission Control™ applies to identify and trigger this type of incident.
    NOTE: If no trigger is defined, you must set Allow manual trigger to ON.
  12. Click the Workflow tab, and configure the workflow that defines the life cycle of the incident.
  13. Click the Procedure tab, and configure the standard operating procedure (SOP) that the operator must follow before resolving the incident.

Example

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages. If using Internet Explorer, the video might not display. To fix this, open the Compatibility View Settings and clear Display intranet sites in Compatibility View.

After you finish

Test your incident triggers and workflow. Train your response team on the standard operating procedures.