Taking incident ownership - Genetec Mission Control™ 2.10

Genetec Mission Control™ User Guide 2.10

series
Genetec Mission Control™ 2.10
revised_modified
2018-11-30

You must take ownership of a Genetec Mission Control™ incident before you can take actions to resolve the incident.

What you should know

If an incident has no owner, it is not necessary to explicitly take ownership of the incident. Performing an action that requires ownership automatically makes you the owner of the incident. If you have sufficient privileges, you can also take ownership of incidents that belong to other users.

You cannot be the supervisor and the owner of the same incident. If you take ownership of an incident, you stop being the supervisor. To regain your supervisor status, you must transfer the incident to a user under your supervision who is not yet a recipient of the incident.

Procedure

  1. In the Incident monitoring task, do one of the following:
    • Right-click an incident in the incident list.
    • Right-click an incident on the map.
    • If the incident is selected, click Actions () at the bottom of the dashboard.
  2. Do one of the following:
    • If the incident has no owner, click Take ownership.
    • If the incident belongs to another user, click Take ownership from another user (requires the Take incident ownership privilege).
  3. If you are taking ownership from another user, you can ask for the current owner's consent by turning Ask for consent to ON.

    If you do not ask for consent, the incident is immediately yours.

    If you did ask for consent, a pop-up message opens on the screen of the current owner.

    The current owner has 15 seconds to accept your reject your request. If the current user does not respond, your request is rejected by default. You can try again later, or take ownership without asking for consent.

    If multiple users are requesting to take ownership of the same incident, the moment one of them takes ownership of the incident, all other ownership requests are invalidated.