Triggering incidents manually - Genetec Mission Control™ 2.10

Genetec Mission Control™ User Guide 2.10

series
Genetec Mission Control™ 2.10
revised_modified
2018-11-30

If an emerging situation does not automatically trigger an incident in your Genetec Mission Control™ system, you can manually trigger an incident to address the situation.

What you should know

You can trigger incidents from either the dedicated Incident monitoring task or the generic Monitoring task. A predefined list of incident types configured by your administrator are available for you to choose from. If you are not a configured recipient of the selected incident type, you will not see the incident you create in your Security Desk workspace.

Procedure

  1. Do one of the following:
    • From the Incident monitoring task, right-click a location on the map, and select Trigger incident.
    • From the Incident monitoring task toolbar, select Trigger incident.

      With this method, you must specify the incident location manually.

    • From the Incident monitoring task toolbar, click the Select map drop-down list, right-click an area and select Trigger incident.
    • From the area view of the Monitoring task, right-click an area and select Trigger incident.
  2. In the Trigger Incident dialog box, select the incident type from the list.

  3. In the Comment text box, enter a short description.
  4. If the location is not already selected, use the Location drop-down list to select the area or entity where the incident is occurring.
    If you triggered the incident directly from a map or by right-clicking an area or entity, the location is automatically selected. If the map is georeferenced, the coordinates of the point you clicked are automatically attached to the incident.
  5. Click Trigger.

Results

The incident is created and appears in the list and on the map with the state New.

Example

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