Incident details in the dashboard - Genetec Mission Control™ 2.10

Genetec Mission Control™ User Guide 2.10

series
Genetec Mission Control™ 2.10
revised_modified
2018-11-30

In Security Desk, you can use the dashboard (right pane) to view all available information about a Genetec Mission Control™ incident, and to perform all actions.

A Title bar Displays the incident icon, type, and ID. If you are the incident owner, you can change the incident properties by clicking Edit ().
B Overview Displays the current description, state, and priority of the incident, who (the owner) is managing it, who is monitoring it, and where it occurred.

You can expand any section in the Incident page by clicking the section heading or the blue arrow ().

C Procedure (SOP) Displays the standard operating procedure (SOP) that you must follow to resolve the incident. Click View document () to read any supplemental information about the step.
D Add comment Click this link to add a comment to the incident activity log.
E Latest activity Displays the incident activity history. Every action performed on the incident is logged for audit and investigation purposes.
F Related incidents Displays incidents that are related to the selected incident, such as incidents from the same source and incidents of the same type. You can also manually link other incidents to this one.
G Related entities Displays the entities that are at the source of the selected incident. You can also manually attach entities to this incident.
H Related documents Displays all support documents attached to this incident. Click View document () beside a document name to open it.
I Actions Click this button to open the Actions menu. You can also right-click the incident in the incident list or on the map.
J Change state Click this button to change this incident to the indicated state.