Configuring incident workflows for Genetec Mission Control™ - Genetec Mission Control™ 2.10

Genetec Mission Control™ User Guide 2.10

series
Genetec Mission Control™ 2.10
revised_modified
2018-11-30

To define the way a Genetec Mission Control™ incident changes state and affects the rest of system in response to user actions and other stimulus from the system (such as alarms, events, user actions, and other incidents), you can configure the incident workflows.

What you should know

An incident workflow is a series of activities associated to an incident type. These activities are performed by the system during the life cycle of an incident. The activities can change the incident state and properties, affect other entities in the system, or simply wait for a condition to become true. The workflows help automate the simple tasks, such as exporting the incident when it is resolved, so operators can focus on more complex ones.

You configure the workflow by drawing a flowchart connecting selected activities together, beginning with the Start node.

Procedure

To configure an incident workflow:

  1. On the incident Workflow page, click and drag an activity from the activity list to the Flowchart window, right below the Start node.

    An activity node is created.
  2. Draw a flow (arrow) from the Start node to the activity node (box).
    1. Click the Start node.
      Four handles appear around the Start node.

    2. Click one of the handles and drag it to the activity node.
      Four handles appear around the activity node.

    3. Let go of the mouse button while the cursor is resting on one of the activity handles.
      An arrow appears, connecting the two nodes together.

  3. Add more activity nodes to your flowchart to complete your workflow.
    Many flowchart activities require additional parameters. If your configuration is incorrect, error messages appear at the bottom of the screen. Double-click the activity node to configure the activity parameters.

    To go back to the top level, click the Flowchart link above the diagram.

    For a list of available flowchart activities, see Genetec Mission Control™ incident - Workflow tab.

  4. Click Apply.

To delete an element (flow or activity) from the flowchart:

  1. Right-click an element on the flowchart, and click Delete.

To move an activity in the flowchart:

  1. Click an activity box and drag it to the desired position.

Example

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