Attaching documents to incidents - Genetec Mission Control™ 2.10

Genetec Mission Control™ User Guide 2.10

series
Genetec Mission Control™ 2.10
revised_modified
2018-11-30

As an observer, you can add valuable information to a Genetec Mission Control™ incident by attaching documents (in the form of URL links), which can help the person in charge of resolving the incident.

What you should know

You must have the Add attached links privilege to attach a URL link to an incident. You do not need to be the incident owner, and the incident can be either active or closed. To remove an attached document, you must have the Delete attached links privilege.

Procedure

To attach a document to an incident:

  1. In the Incident monitoring task, click the incident you want to work on (in the list or on the map).
    The incident details are displayed in the dashboard.
  2. Scroll to the end of the list, and click Documents.
  3. Besides the label Attached links, click Add link ().

  4. In the dialog box that opens, enter the URL of the document you want to attach, and click Save.
    Make sure the URL is reachable from all workstations.

To remove a document link from an incident:

  1. Beside the document link, click Remove ().