To ensure that a specific type of incident is always dealt with in the same way regardless of who responds to the incident, you can configure a standard operating procedure (SOP) for each type of incident.
What you should know
To configure the SOP for an incident:
Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages. If using Internet Explorer, the video might not display. To fix this, open the Compatibility View Settings and clear Display intranet sites in Compatibility View.