Overview of the Incident report task - Genetec Mission Control™ 2.10

Genetec Mission Control™ User Guide 2.10

series
Genetec Mission Control™ 2.10
revised_modified
2018-11-30

Use the Incident report task to search for and review incident related activities, to generate reports based on specific criteria, and to export incident details with all associated evidence.

NOTE: Do not confuse the Incident task with the Incident report task. The Incident task is for Security Center incidents, and the Incident report task is for Genetec Mission Control™ incidents. This section describes the Incident report task.

The following figure shows the Incident report task with an example of a generated report.

Incident report filters

You can generate incident reports from the Incident report page, using the following filters.
Incident ID
Specific incident ID.
Incident type
Incident types and categories.
State
Incident states.
Location
Where (areas) the incidents occurred.
Priority
Incident priorities.
Trigger time
Incident trigger time range. You can set a relative or an absolute time range.
Owner
Incident owner. If the incident is closed, it is the user who closed the incident.
Description
Search for a specific text in the incident description field.
Response time
The length of time it took to respond to the incident (transition from New to any other state). You can specify an upper bound and a lower bound in days, hours, minutes, and seconds.

Under Granted time not respected, use Maximum time for incident to specify incidents that exceeded the maximum response time for that incident type.

Resolution time
The length of time it took to resolve the incident (transition from the initial incident response to the most recent Resolved state change). You can specify an upper bound and a lower bound in days, hours, minutes, and seconds.

Under Granted time not respected:

  • Use Minimum time for incident and Maximum time for incident to specify incidents that did not meet the minimum or maximum resolution time for that incident type.
  • Use Minimum time for dynamic procedure step and Maximum time for dynamic procedure step to specify incidents that did not meet the minimum or maximum resolution time for one or more dynamic standard operating procedure steps.
Include incidents set to Testing mode
Turn on to include incidents set to Testing mode in the results.
Custom fields
Restrict the search to a predefined custom field for the incident. Custom fields are available if they are defined through a custom plugin.

Incident report columns

The following columns are available for the incident report.
Incident ID
Unique ID assigned to each incident.
Incident
Incident type name.
Priority
Incident priority.
State
Incident state.
Trigger time
Time the incident was triggered in Genetec Mission Control™.
Location
Location (area) where the incident occurred.
Description
Incident description.
External ID
ID that links the incident to an external system.
Category
Incident category name.
Monitored by
User who is monitoring the incident. If more than one user is monitoring the incident, the number of users is indicated instead.
Response time
The time it took for the incident to transition from New to any other state.
Resolution time
The time it took for the incident to transition from the initial incident response to the most recent Resolved state change.
NOTE: Moving an incident from Resolved > In progress > Resolved, updates the resolution time to include time spent in the previous Resolved state.
Recipients
Users and user groups the incident has been dispatched to.
Owner
Incident owner (user) name.
Response time granted
The maximum response time for that incident type. The TTR Metrics privilege is needed to see this column.
Minimum resolution time granted
The minimum resolution time for that incident type. The TTR Metrics privilege is needed to see this column.
Maximum resolution time granted
The maximum resolution time for that incident type. The TTR Metrics privilege is needed to see this column.
Latest event
Last event aggregated to the incident.
Latest event time
Time of occurrence of the last event aggregated to the incident.
Latitude
Exact latitude of the incident on the georeferenced map.
Longitude
Exact longitude of the incident on the georeferenced map.
Response time (grouped)
The response time grouped into time periods (1-10 sec, 10-60 sec, and so on).
Resolution time (grouped)
The resolution time grouped into time periods (10-60 sec, 1-10 min, and so on).

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