Assigning profiles as the supervisor - Genetec Mission Control™ 2.10

Genetec Mission Control™ User Guide 2.10

series
Genetec Mission Control™ 2.10
revised_modified
2018-11-30

As a supervisor, you can assign profiles to your operators to help you distribute evenly the incident monitoring workload among your staff.

Before you begin

What you should know

Profiles can be automatically assigned by the system if you turn on the auto-assignment feature.

Procedure

  1. In the Incident monitoring task, click Profile ().
    The Profile assignment manager dialog box opens and lists the operators who are under your supervision.
  2. Select a user to see their current profile assignments. Use the Search box if necessary.
    Any one of the following could happen:
    • No profile is defined for that user. Therefore, you cannot assign anything to that user.
    • The user is not connected to the system. Therefore, you cannot assign anything to that user.
    • The user is logged on and has profiles defined. Their current profile assignments are listed.

  3. To change a profile assignment, do one of the following:
    • If the profile is auto-assigned, click Force assignment to change the auto-assignment into a permanent assignment. If the same profile is auto-assigned to other users, their auto-assignments are released.
    • If the profile is permanently assigned, clear the checkbox to release the permanent assignment. If this results in the profile not being assigned to anyone, and if Auto-assign mode is turned on, the profile becomes auto-assigned.
    • If the profile is not assigned, click the checkbox to permanently assign the profile. This action does not release the permanent assignment of this profile from other users.
    The change is applied immediately and is logged in the profile report.