Genetec Mission Control™ incident - Properties tab - Genetec Mission Control™ 2.10

Genetec Mission Control™ User Guide 2.10

series
Genetec Mission Control™ 2.10
revised_modified
2018-11-30

On the Incident Properties page, you can configure the sub-incidents (for collaborative incidents), the priority, the retention period, and many other characteristics of the incident type.

General

Sub-incidents
(Collaborative incident only) Other incidents that must be triggered automatically when the collaborative incident is triggered and that must be resolved for the collaborative incident to be resolved.
Play a sound
The sound that plays when an incident of this type occurs. Click Play () to hear the sound. The sounds are defined in the General settings - Audio page of the Config Tool's System task.
Priority
Default priority for this type of incident. The incident priority can be changed by the incident owner while the incident is still active. The incident owner needs the Change incident priorities privilege to do so. The incident priority values are defined in the Incident Manager - Properties page.
Retention period
Specify how long you want to keep incidents of this type in the system after they are closed. This parameter overrides the one defined at the Incident Manager role level.
Video display option
When cameras are attached to this type of incident, select whether to display live video, playback video (default), or both, when the incident is displayed.
Live
Display live video.
Playback
Display playback video.
Live and playback
Rotate between displaying live and playback video.
Allow manual trigger
Turn this option on (default=off) to allow this incident to be triggered manually or through an event-to-action. For example, the Child lost incident cannot be automatically detected by the system, and must therefore be triggered manually.
Allow multiple occurrences on same source
Turn this option on (default=off) to allow for multiple incidents to be created when a triggering event occurs more than once on the same source.
Auto-close
Turn this option on (default=off) if you want the system to close the incident automatically if no one takes ownership of it after a specified time. When an incident is triggered with the Auto-close option on, the starting state is set to New (Closed - Pending).

Response and resolution time

Maximum response time granted
Turn this option on (default=off) to specify a maximum amount of time in days, hours, minutes, or seconds to move incidents of this type from New to any other state.
Send notification when time is not respected
Select this option to notify the supervisor of the incident recipients, incident recipients, or the supervisor and incident recipients that the maximum response time was not respected. These notifications are received in the notification tray.
Minimum resolution time granted
Turn this option on (default=off) to specify a minimum amount of time in days, hours, minutes, or seconds to move incidents of this type to Resolved.
Send notification when time is not respected
Select this option to notify the supervisor of the incident recipients, incident recipients, or the supervisor and incident recipients that the minimum resolution time was not respected. These notifications are received in the notification tray.
Maximum resolution time granted
Turn this option on (default=off) to specify a maximum amount of time in days, hours, minutes, or seconds to move incidents of this type to Resolved.
Send notification when time is not respected
Select this option to notify the supervisor of the incident recipients, incident recipients, or the supervisor and incident recipients that the maximum resolution time was not respected. These notifications are received in the notification tray.
When any response and resolution time properties are turned on:
  • Granted time not respected events are logged with incident activities.
  • Granted time not respected criteria can be used to filter incidents when generating an incident report.
  • A granted time not respected event can be used to trigger the Wait for TTR event workflow activity.